![]() ![]() This means going to the phone settings, then Apps, then Amazon Kindle. Here is the solution:ġ) Fully uninstall the app. Like an idiot, I spent about 24 hours believing him. (When I suggested that we hang up and he could call me back when he had an answer, he insisted that I stay on the line, to no apparent purpose.) One of the first things I asked him was: What if I install an older version of the app? No, said Devan, unfortunately that’s impossible. This time I had the bad luck to hook up with Devan J., who kept me on the phone for 35 minutes, mostly in silence while he researched the problem. ![]() So I uninstalled and re-installed about six more times (because that’s the kind of guy I am) and finally called Amazon again. ![]() Then an hour later, the popular highights came back. Instead, she suggested that I uninstall the app completely and reinstall it, and she stayed with me on the phone to see how things would turn out. She instantly understood the problem, instantly understood everything I had tried to do to fix it, and, unlike what I’ve come to expect from customer service reps pretty much everywhere, she did not insist that I try all the same things again. So I called Amazon customer service and had the good luck to hook up with Brandi G., who was fantastic. Here are some other things that don’t work: Clear the app cache. Checking it and then unchecking it again has no effect. (This is in the Android Kindle App.) Yes, I have that box unchecked. ![]() Yes, I know about the checkbox in the settings for “Show Popular Highlights”. Effectively, they’ve vandalized every book they’ve ever sold me. I can’t say as much for Amazon, which has been selling me books for many years and has suddenly decided to highlight passages in all of them. I’ll say this much for brick-and-mortar booksellers: Not one of them ever sold me a book, then showed up at my house two years later, pulled the book off the shelf and started highlighting passages for me. As my good deed for today, I’m posting a solution to a problem that I’m sure is plaguing others. ![]()
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